Dunbar Group Practice - Covid-19 Information - 16/03/2020

CROMWELL HARBOUR MEDICAL PRACTICE
LAUDERDALE MEDICAL PRACTICE
WHITESANDS MEDICAL PRACTICE

CORONAVIRUS - PLEASE READ

IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM

Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS Scotland and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff, we are asking for your support. The same measures are being taken by all three practices in Dunbar.

What does this mean for you?


New appointments:
From Monday 16th March 2020 we are asking all patients to NOT attend the medical centre unless they have prior agreement from a member of our clinical team. We aim to minimise the number of patients attending the medical centre for face to face appointments. This means that all patients must contact their practice by telephone to request an appointment, providing details of their need. A member of the clinical team will phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days, and other arrangements will be made to address your medical need if it is urgent. If there is no risk you will be given a face to face appointment.


Existing appointments:
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by your practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is cancelled or changed to a telephone appointment, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted before the appointment and asked some screening questions to ensure it is appropriate for you to attend.

Access to the medical centre
Access to the building will be restricted to the patients who have been invited for an appointment by a clinician.
Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.
Only the patient with the appointment will be allowed into the building.
For children, only one parent or guardian will be allowed to accompany the child.

Prescriptions
Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus. You will not be able to collect your prescription from the practice reception.
To order a repeat prescription, please request via online services, where possible. Please do not order prescriptions via telephone on Monday 16th March as our phone lines will be extremely busy.

Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.

Please remain courteous to our staff at all times, any incidents of verbal or physical abuse may result in removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.

Our priority is the health and safety of all our patients and staff.

Thank you for your support.
Cromwell Medical Practice
Lauderdale Medical Practice
Whitesands Medical Practice


Coronavirus (Covid-19)

Cornavirus (Covid-19) in Scotland - dedicated page created and updated daily


There are now confirmed cases of coronavirus (Covid-19) in Scotland. The Scottish and UK Governments have action plans in place to tackle the current outbreak.


The Department of Health and Social Care publishes updated UK data on Coronavirus (Covid-19) every day at 2pm.


After 2pm, the Scottish Government publishes an update on the situation in Scotland.


In East Lothian

The council has established a multi-service resilience group including Health and Social Care representatives, to advise and prepare for appropriate responses to a spread of the Coronavirus if required. This group will ensure the council is prepared and ready to respond and local residents and business will be kept informed.

How to avoid catching infections like coronavirus

You can reduce your risk of getting and spreading respiratory infections by:

  • avoiding direct hand contact with your eyes, nose and mouth
  • maintaining good hand hygiene - washing hands with soap and water or alcohol hand sanitiser:
  • avoiding direct contact with people that have a respiratory illness and avoiding using their personal items such as their mobile phone
  • covering your nose and mouth when coughing or sneezing with disposable tissues and disposing of them in the nearest waste bin after use.

Further information is available online and updated regularly: